The tokens are purchased in 4HR and 1HR units and are used as time credits within your project account, they are not locked to a specic project and do not expire giving you the flexibility to decide when you use themand on which project.
The Project Support Tokens can be redeemed for the following value added services:
– Assistance with documentation and design schematics
– Pre-configuration and setup of systems before leaving.
– Remote custom training for both engineers and/or end users
– Remote dial in to setup or commission HikCentral VMS systems
and associated modules
– Bespoke user guides both written and video where required.
– Prioritized support on mission critical systems
All remote dial in sessions are managed through a booking service where you will be allocated a time slot within a 48-hour window, contact us
if you wish to make a booking.

When the session is complete the time taken will be deducted from your token time credits within your projectaccount.